1. Some observers believe that if an organization does not respond to
an attack on its brand within the first 24 hours, then the damage has
been done—lack of management response is judged as an admission of
guilt. Others feel that some time is required to gather facts and figure
out what happened before responding. With the advantage of 20/20
hindsight, how might Domino’s have reacted more effectively?
A. - They must be disappointed of the result. It is the employee who do it and it is their responsibility to disciple all their employee. They must avoid this situation and they must improve their services.
2. Do you find it unusual that Domino’s response was primarily
through the online media rather than the usual printed press releases?
Does this seem an effective and appropriate way to respond under these
circumstances? Why or why not? Does Domino’s use of the online media set
a precedent for others to follow in the future?
A. - Yes. It is effective because it seems that people were fun of using technology than reading newspaper. It is the best way to
3. Identify three lessons that other companies could learn from Domino’s experience.
A. - 1. Never let your employee do their work without your presence.
2. Make sure that you employ rules.
3. Never trusted your employee.
Thursday, May 10, 2012
Chapter 9 - Vignette: Twitter Emerges as News Source for Iran Protesters
1. Many people question the value of Twitter’s goal of helping people
stay connected in real time. Do the events in Iran illustrate the
potential value to society of social networking tools such as Twitter?
Are there other ways that Twitter and other social networks could be
used by people and organizations to add real value?
A. - Yes it is. Now a days people used social networking in different goals about themselves and about the other people. Some used it to destroy and to create chaos to them. Some used it to give and add real value to it.
2. How trustworthy is the information one gleans from social networks such as Twitter?
A. - I don't say that it is 100% sure.. I can only a sure 70% of it.
A. - Yes it is. Now a days people used social networking in different goals about themselves and about the other people. Some used it to destroy and to create chaos to them. Some used it to give and add real value to it.
2. How trustworthy is the information one gleans from social networks such as Twitter?
A. - I don't say that it is 100% sure.. I can only a sure 70% of it.
Chapter 8 - Case Study 3: Technological Advances Create Digital Divide in Health Care
1. Can you provide examples that either refute or confirm the idea
that a gap exists between the kinds of healthcare services available to
the wealthy and the poor in the United States?
A. - Inequality in economic resources is a natural but not altogether attractive feature of a free society. As health care becomes an ever larger share of the economy, we will have no choice but to struggle with the questions of how far we should allow such inequality to extend and what restrictions on our liberty we should endure in the name of fairness."At its root, the lack of health care for all in America is fundamentally a moral issue. The United States is the only industrialized nation that does not have some form of universal health care (defined as a basic guarantee of health care to all of its citizens). While other countries have declared health care to be a basic right, the United States treats health care as a privilege, only available to those who can afford it... Americans purport to believe in equal opportunity. Yet, in the current situation, those who do not have health care are at risk for financial ruin and poorer health, both of which disadvantage them in society and thereby do not give them equal opportunity.
http://www.weegy.com/?ConversationId=91CA1D2F
2. Should healthcare organizations make major investments in telemedicine to provide
improved services that only the wealthy can afford?
A. - For me I can say that it is a business that they want to gain profit. They create this for everybody but as what being observed only those who has money used this technology because they are the one who can afford to it.
3. What are the drawbacks of telemedicine? What situations might not lend themselves to
telemedicine solutions?
A. - Telemedicine is a vast subject, but as yet there are limited data on the clinical effectiveness and cost-effectiveness of most telemedicine applications. As a result, objective information about the benefits and drawbacks of telemedicine is limited. This review is therefore based mainly on preliminary results, opinions and predictions. Many potential benefits of telemedicine can be envisaged, including: improved access to information; provision of care not previously deliverable; improved access to services and increasing care delivery; improved professional education; quality control of screening programmes; and reduced health-care costs.
A. - Inequality in economic resources is a natural but not altogether attractive feature of a free society. As health care becomes an ever larger share of the economy, we will have no choice but to struggle with the questions of how far we should allow such inequality to extend and what restrictions on our liberty we should endure in the name of fairness."At its root, the lack of health care for all in America is fundamentally a moral issue. The United States is the only industrialized nation that does not have some form of universal health care (defined as a basic guarantee of health care to all of its citizens). While other countries have declared health care to be a basic right, the United States treats health care as a privilege, only available to those who can afford it... Americans purport to believe in equal opportunity. Yet, in the current situation, those who do not have health care are at risk for financial ruin and poorer health, both of which disadvantage them in society and thereby do not give them equal opportunity.
http://www.weegy.com/?ConversationId=91CA1D2F
2. Should healthcare organizations make major investments in telemedicine to provide
improved services that only the wealthy can afford?
A. - For me I can say that it is a business that they want to gain profit. They create this for everybody but as what being observed only those who has money used this technology because they are the one who can afford to it.
3. What are the drawbacks of telemedicine? What situations might not lend themselves to
telemedicine solutions?
A. - Telemedicine is a vast subject, but as yet there are limited data on the clinical effectiveness and cost-effectiveness of most telemedicine applications. As a result, objective information about the benefits and drawbacks of telemedicine is limited. This review is therefore based mainly on preliminary results, opinions and predictions. Many potential benefits of telemedicine can be envisaged, including: improved access to information; provision of care not previously deliverable; improved access to services and increasing care delivery; improved professional education; quality control of screening programmes; and reduced health-care costs.
Chapter 8 - Vignette: Western Cape Striving to Eliminate the Digital Divide
1. How important is access to ICT in children’s education?
A. - It is very important because it gives more knowledge to them. They are more advance in terms of education and in terms of technology. They gain more knowledge and as we know children today's generation are more fun with technology and they learn easily with it than reading books.
2. What are the barriers that stand in the way of universal access to ICT for everyone who
wants it?
A. - For me it is the equipments that make as a barrier to them. The computers and other equipments are more expensive than books etc.
A. - It is very important because it gives more knowledge to them. They are more advance in terms of education and in terms of technology. They gain more knowledge and as we know children today's generation are more fun with technology and they learn easily with it than reading books.
2. What are the barriers that stand in the way of universal access to ICT for everyone who
wants it?
A. - For me it is the equipments that make as a barrier to them. The computers and other equipments are more expensive than books etc.
Chapter 7 - Case Study 3: Patriot Missile Failure
1. With the benefit of hindsight, what steps could have been taken
during development of the Patriot software to avoid the problems that
led to the loss of life? Do you think these steps would have improved
the Patriot’s effectiveness enough to make it obvious that the missile
was a strong deterrent against the Scud? Why or why not?
A. - The first thing that they must do is to check the time if it is accurate because the main problem here is the accurate time that the missile will fall down. There are many country that uses this missile so there must be a good study.
2. What ethical decisions do you think the U.S. military made in choosing to deploy the Patriot missile to Israel and Saudi Arabia and in reporting the effectiveness of the Patriot system?
A. - The system should be well function for them to used it without any hassle and defect. They must also insure the system the has a good calculation of time.
3. What key lessons from this example of safety-critical software development could be applied to the development of business information system software?
A. - The key lesson here is that the study must be accurate to the system and will function well.
A. - The first thing that they must do is to check the time if it is accurate because the main problem here is the accurate time that the missile will fall down. There are many country that uses this missile so there must be a good study.
2. What ethical decisions do you think the U.S. military made in choosing to deploy the Patriot missile to Israel and Saudi Arabia and in reporting the effectiveness of the Patriot system?
A. - The system should be well function for them to used it without any hassle and defect. They must also insure the system the has a good calculation of time.
3. What key lessons from this example of safety-critical software development could be applied to the development of business information system software?
A. - The key lesson here is that the study must be accurate to the system and will function well.
Chapter 7 - Vignette: Boeing Dreamliner Faces a Few Bumps in the Road
1. Is this example of software problems holding up the introduction
of a major new product and impacting a firm’s customers and suppliers
unusual, or is it a common occurrence?
A.- For me it is a software problem. They create new software and they introduced it to the public without further study of a possible problem of this software. Time come to them that even their business was affected by this problem. The traveller which is their customer was hassled by the late flight or cancelled flights.
2. What can organizations do to reduce the negative consequences of software development problems in the production of their products and the operation of their business processes and facilities?
A. - The best thing that they must do is to improved the software and use other facilities that can improved it. Before they create a new product they must find solution to the existing problem.
A.- For me it is a software problem. They create new software and they introduced it to the public without further study of a possible problem of this software. Time come to them that even their business was affected by this problem. The traveller which is their customer was hassled by the late flight or cancelled flights.
2. What can organizations do to reduce the negative consequences of software development problems in the production of their products and the operation of their business processes and facilities?
A. - The best thing that they must do is to improved the software and use other facilities that can improved it. Before they create a new product they must find solution to the existing problem.
Chapter 6 - Case Study 3: Lotus v. Borland
1. Go to your school’s computer lab or a PC software store and experiment with current
versions of any two of the Quattro, Excel, or Lotus 1-2-3 spreadsheet programs. Write a brief
paragraph summarizing the similarities and differences in the “look and feel” of these two
programs.
A. - For me the difference between excel and borlan is that, all the formula needed to compute for large quantity of amount can be very easy because it provides complete instructions for every formula. I like excel most especially that I can be able to run a Visual Basic application in Macro. It can be converted into access and vice versa.
2. The courts took several years to reverse their initial decision and rule in favor of Borland.
What impact did this delay have on the software industry? How might things have been
different if Borland had received an initial favorable ruling?
A. - It has a favor decision for Borland. Because they allow Borland without thinking of its consequences and infringement. The industry might be mad and confused for this decision.
3. Assume that you are the manager of Borland’s software development. With the benefit of
hindsight, what different decisions would you have made about Quattro?
A. - talking about ethics here, the best thing that I will do is to do the right things and if that right things will be block then I might resign for I know that it is all illegal and someday I might go to prison for this act if I will consider it.
versions of any two of the Quattro, Excel, or Lotus 1-2-3 spreadsheet programs. Write a brief
paragraph summarizing the similarities and differences in the “look and feel” of these two
programs.
A. - For me the difference between excel and borlan is that, all the formula needed to compute for large quantity of amount can be very easy because it provides complete instructions for every formula. I like excel most especially that I can be able to run a Visual Basic application in Macro. It can be converted into access and vice versa.
2. The courts took several years to reverse their initial decision and rule in favor of Borland.
What impact did this delay have on the software industry? How might things have been
different if Borland had received an initial favorable ruling?
A. - It has a favor decision for Borland. Because they allow Borland without thinking of its consequences and infringement. The industry might be mad and confused for this decision.
3. Assume that you are the manager of Borland’s software development. With the benefit of
hindsight, what different decisions would you have made about Quattro?
A. - talking about ethics here, the best thing that I will do is to do the right things and if that right things will be block then I might resign for I know that it is all illegal and someday I might go to prison for this act if I will consider it.
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