1. Is this example of software problems holding up the introduction
of a major new product and impacting a firm’s customers and suppliers
unusual, or is it a common occurrence?
A.- For me it is a software problem. They create new software and they introduced it to the public without further study of a possible problem of this software. Time come to them that even their business was affected by this problem. The traveller which is their customer was hassled by the late flight or cancelled flights.
2. What can organizations do to reduce the negative consequences of
software development problems in the production of their products and
the operation of their business processes and facilities?
A. - The best thing that they must do is to improved the software and use other facilities that can improved it. Before they create a new product they must find solution to the existing problem.
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